Conditions of Use

You can order from Toner Wow in any of the following ways:

* on-line
* by post
* by telephone
* by fax

The confirmation e-mail sent on acceptance of an on-line order is acknowledgement of receipt of the order only, and is not necessarily a confirmation of availability of the product.

We aim to despatch all goods within 24 hours of receipt of order. Most orders received before 2pm will be despatched on the same day. Orders received at the weekend will be despatched on the next working day. Delivery is by courier for the next day unless otherwise discussed.

We will e-mail you to the e-mail address submitted to inform you when your order has been despatched. If goods cannot be delivered within a reasonable time we will advise you of this and, should there be a delay, we will offer you the option of cancelling or part-delivering your order.

If you have received an e-mail informing you of the despatch of goods you can be certain they are in transit. If you do not receive your goods within two working days please contact us. Over 40% of lost parcels are often just waiting to be collected from a neighbour or a local sorting office, so please check first. Compensation is limited to the cost of the goods ordered and will take the form of a replacement or a refund. If you do not notify us within 14 days of ordering that your goods have not been received, we cannot offer a refund or replacement.

Please ensure you enter a complete delivery address, i.e The address must include the street name and house or unit number, town and / or city and FULL postcode - Any deliveries that have not been received and did not contain a complete address will not be subject to refund or replacement.

If you choose to pay via Credit / Debit Card, your payment card will be debited as soon as you press the "Authorise" button on the secure Credit Card payment window.

- You can pay by MasterCard, Visa credit cards, as well as Switch, Solo and Delta debit cards.

- Order and credit card details are protected by SSL version 3, 128bit encryption.

- You may also pay by cheque, postal order or bank transfer.

Copyright information: UK copyright laws protect all content on this site. No part of the site may be copied, reproduced, distributed, redistributed, modified, displayed or performed without prior written consent by Silverinks Ltd. This site is provided as a shopping resource by Silverinks Ltd.

The site is provided on an "as is" basis. Toner Wow makes no express or implied warranties of any kind relating to the provision of information or service on or by this site. Toner Wow will not be liable for any damages of any kind arising from the use or misuse of this site or any of the information contained within it.

We reserve the right to make changes to this site, disclaimers, and terms and conditions at any time

These terms and conditions do not affect your statutory rights.

COMPLAINTS: - To register a complaint, please contact Toner Wow using any of the methods listed on the 'Contact Us' page. Please include all relevant information such as dates, times etc. when placing your complaint so that we can best deal with it.

- Every effort will be made to resolve complaints within as short a time as possible. Actual time will depend on nature of complaint and co-operation of third party, if applicable. We endeavour to respond to all complaints within five working days and will keep you informed of progress throughout the process.

Our aim is to have all complaints resolved within 14 days.